AIS fires employee for selling customer phone records
Employee at mobile phone giant caught selling records of customer's calls & call locations. Employee's been doing this for years with other victims too, claims victim.
Employee at mobile phone giant caught selling records of customer's calls & call locations. Employee's been doing this for years with other victims too, claims victim.
MOBILE PHONES & PRIVACY
AIS fires employee for selling customer phone records
13/09/2016
Komsan Tortermvasana
An employee at mobile phone giant Advanced Info Service (AIS) has been caught selling a customer's phone records.
The private and personal information included the customer's locations when making phone calls and a records incoming and outgoing phone calls.
The AIS employee was promptly fired for misconduct on Tuesday.
The national telecom regulator, the National Broadcasting and Telecommunications Commission (NBTC), however, thinks that AIS management deserve punishment as well for allowing such data leakage.
COMPANY STATEMENT
AIS senior vice-president Wilai Kiangpradoo confirmed the employee dismissal.
The vice president said the data leakage violated the company's policy on customer privacy and safety.
The company was also taking legal action against the staff member.
"The company has not found out the motivation of the staffer and is waiting for police's investigation," she said.
COMPLAINT ON PUBLIC WEB FORUM
The shocked customer complained on the popular pantip.com community website on Monday.
She claimed that she received an Excel file containing the phone logs -- incoming and outgoing call numbers, and locations of the phone number she subscribed for her husband.
She also claimed the employee had done so for kickbacks for at least 2-3 years and that she was not the only victim.
Earlier, she contacted the AIS call centre and its branch but did not receive proper help.
BREACH OF DATA PRIVACY PUNISHABLE BY FIVE YEARS IMPRISONMENT
The customer whose data was leaked by a phone company employee should file a complaint with the commission's office, suggested Takorn Tantasith, secretary-general of the NBTC.
The NBTC the commission has a regulation requiring every telecommunications operator to protect customers' personal data.
An operator violating the regulation was liable to imprisonment of up to five years.
http://www.bangkokpost.com/business/telecom/1085065/ais-fires-employee-for-selling-phone-records
สามารถฝึกอ่านออกเสียงและดูคำแปลได้ที่ : http://www.bangkokpost.com/learning/learning-from-news/1085721/ais-fires-employee-for-selling-customer-phone-records
